• Answers phones and directs/fields calls
• Replies to website inquiries
• Answers client emails
• Maintains free trial binder
• Maintains scholarship binder
• Preps sign-in sheets
• Sends out weekly intake reports
• Weekly e-blasts
• Weekly programming reports
• Promotes programs and services by handing out flyers to people in the lobby and ensuring families know about upcoming events
• Supervises Gedeon, Sonja, Patricia and Ana
• Participates in respite rotation
• Leads/coordinates family fun day events
• Responsible for set ups and tear downs of events, tours
• Assists with parent tours
• Follows up with no-shows for programs
• Collects & processes payments for clubs, programs & services
• Designs and maintains flyers
• Maintains policy & procedure manual
• Reformats forms, letters and JAFCO paperwork
• Recruits for clubs and programs
• Types up lists, maintains spreadsheets
• Maintains Client Master List
• Maintains Constant Contact contacts list
• Maintains Provider List
• Maintains Client Intake Tracker
• Assists with technological/IT issues
• Opens/closes clients in JADE (mostly Ana, but I assist)
• Schedule tours
• Schedule intakes
• Receives RSVPS regarding special events
• Runs Facebook page
• Financial Hardship Requests for clients
• Provide direct support to Site Director
• Assists with volunteers and delegating tasks
• Schedules and organizes complex activities such as meetings, conferences and department activities for all members of the Ability Center
• Assists with other related clerical duties such as photocopying, faxing, filing and collating
• Run business related errands as needed
• Assist all staff with special projects as needed

• Accountable for coordination and scheduling of all client services including support groups, trainings, enrichment activities, respite care, meetings and room assignments

• Greet and direct all clients and visitors to proper location/activity
• Coordinate child drop off and pick up from activities
• Assist clinical team in behavior and crisis management
• Staff and Board meeting planning and support
• Clerical support as needing including typing, filing, copying, faxing, updating forms, formatting documents, tracking supervision and trainings
• Answer phones and provide information to callers
• SUMMER CAMP STUFF
• Preparation of needed items and documentation to support staff and programs
• Receives donations, decides where to send them, provides donation receipts
• Provide a professional first point of contact for the agency offering a competent, friendly and person centered approach
• Assist with scheduling of all family enrichment activities and maintain waiting list for all services to be provided at the center
• Answer phones at agency’s main phone center and direct calls to proper personnel
• Warmly greet and welcome visitors, vendors, volunteers, donors and clients in lobby and direct them to proper personnel
• Be aware of all events happening both on and off campus to direct and support callers, visitors, staff, clients and volunteers.
• Thank and provide donation receipts to donors who are bringing donated items
• Manage lobby area including traffic flow, court ordered restricted interactions and keep donors and clients separated by using upstairs lobby
• Assists with monthly/annual calendars