- assertiveness: without disrespecting rights (not aggressive / passive) repeat beliefs (broken record, "I don't smoke") (NO messages) (suggesting alternative actions- walk instead) (delay tactics, time to think - toilet, call, coffee)
- C&C thinking: not blindly accepting, analysing available resources, problem-solving
- Communication: Verbal & non. Active listening
- Conflict resolution: Define problem (avoid misconceptions); possible solutions; evaluate; select; action; evaluate
- decision making - goal setting - handling emotions (self-talk; "I" expressions) - negotiation (separate self from issue) - problem solving - public speaking