- be present
- don't pontificate - enter every conversation knowing that there is an opportunity to learn
- use open ended questions - who, what, when, where, why, how
- go with the flow - mental clothesline
- if you don't know, say that you don't know
- don't equate your experience with theirs
- try not to repeat yourself, it's condescending and boring
- stay out of the weeds - details!! forget em
- LISTEN!
- be brief
apr 8 2016 ∞
apr 8 2016 +
apr 8 2016 +