"Don't raise your voice, improve your argument. How can you change someone's mind? Unfortunately, facts aren't always enough. You need to understand and engage your audience's:

• Prior beliefs
• Moral values
• Trusted sources"

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4 rules for dealing with negative feedback

• Is it true? (yes or no. If no, move to number 3.)
• Can you absolutely know it's true? (yes or no)
• How do you react, what happens when you believe that thought?
• Who would you be without that thought?

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On public storytelling / presentations:

• "Do I like my audience? My material? Myself in this situation? You body language will be answering these questions during your presentation."

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About "fools":

• "They understand neither what is said nor why, and answer accordingly"
• "Talk sense to a fool and he calls you foolish."
• "A smart adversary and a stupid adversary present different risks. You must be prepared to anticipate both."

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• "I always assume that a good book is more intelligent than its author. It can say things that the writer is not aware of." (Umberto Eco)

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"...The investigators at Johns Hopkins and elsewhere had also observed that when nurses were given a chance to say their names and mention concerns at the beginning of a case, they were more likely to note problems and offer solutions. The researchers called it an “activation phenomenon.” Giving people a chance to say something at the start seemed to activate their sense of participation and responsibility and their willingness to speak up."

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"This is why, in a nutshell, advice is overrated. I can tell you something, and it’s got a limited chance of making its way into your brain’s hippocampus, the region that encodes memory. If I can ask you a question and you generate the answer yourself, the odds increase substantially." ― Michael Bungay Stanier, The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever