3 TENETS

• Remember that "Most problems are potential improvements screaming at you."
• Be honest with yourself about your flaws.
• Identify both the immediate cause and the root cause of your problem.

6 QUESTIONS

• What went wrong?
• Have you made a mistake like this before?
• What was the immediate cause of the problem?
• What was the root cause of the problem?
• What can you do to correct the problem in the short term?
• What can you do to prevent problems like these in the long term?