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Asia: Hi, I can't seem to download my New Yorker eMags via the Nook for iPad. They're all stuck under the "Everything Else" Tab. Is there a way to access them? Thank you in advance.

Arden: Hi, Asia! Thank you for joining Barnes & Noble Digital Chat, my name is Arden and I will be assisting you today.

Asia: Hi Arden, hope you can help.

Arden: I understand that you have difficulties downloading your eMagazine on your NOOK for iPad.

Asia: For the New Yorker only though, as I was able to download the Fast Company eMag with no problems. Tried to uninstall and install again but to no avail.

Arden: I understand. We apologize for the inconvenience. Let me check this for you.

Asia: Thanks

Arden: Thank you for waiting.

Asia: Yes, would you be able to help?

Arden: Asia, upon cheking, if the eBook is on the everything else, it means that the eBook is not compatible with NOOK for iPad.

Asia: Is this true for all Condes Naste publications? Because I had plans to subscribe to Wired Magazine also.

Arden: I understand. Let me check this for you.

Asia: Thank you

Arden: Thank you for waiting.

Arden: Upon checking, Wired Magazine is also not compatible with NOOK for iPad, Asia.

Arden: Are you still there?

Asia: Alright, thanks Arden. Another question, if I were to unsubscribe to New Yorker, would I still have access to my past issues that I had paid for?

Asia: I have had New Yorker issues from October of last year in my archive on my Nook.

Asia: Nook Tablet, I mean. I also have a Nook Tablet.

Arden: I understand. If you will subscribe using the same e-mail account, yes, you can still access them, Asia.

Arden: Is there anything else I can help you with?

Arden: Are you still there?

Asia: How about issues I have not downloaded yet but paid for already?

Asia: For instance, if I had paid for the Monday issue of last week but I have not yet finished downloading. Once I have paid for it, will I still be able to download it if I unsubscribe within say, Wednesday?

Arden: yes. Once the purchase had pushed through, the copy is already yours.

Asia: Alright then. Thanks Arden, you've been a great help.

Arden: You're welcome.

Arden: Is there anything else I can help you with?

Asia: Nope, thanks. Have a good one!

Arden: Please don’t hesitate to chat us back if you need assistance with your NOOK device, we are willing to help you to the best that we can.

Arden: I am glad I was able to help you. Thanks once again for joining the Barnes & Noble Chat.Have a good day!

The chat session has ended.

feb 16 2013 ∞
feb 16 2013 +