- express sorrow (i'm sorry) 
- own guilt (i was wrong) 
- name specific wrongs (i did X) 
- name impact (i hurt you) 
- no IFs (sorry if i) 
- don't blameshift/defend (but you) 
- no passive voice (sorry you were offended) 
- make amends (what can i do). 
         feb 1 2022 ∞
 may 21 2022 +