"when people watch thirty minute real soundless clips of physician-patient interactions, their judgements of the physician's niceness predict whether or not the physician will be sued. so it doesn't so much have to do whether or not that physician was incompetent but whether we like that person and how they interacted." Goddamn!

- http://www.youtube.com/watch?v=Ks-_Mh1QhMc&feature=youtu.be